savapoint Support »
| Issue | Contact Details | E-Mail and Web |
| Ordering Software | Tel : 08700 240 650 | support@savapoint.com |
| Installing Software | Fax : 08700 240 620 | |
| Software Problems | Monday to Friday 9.30am - 5.00pm | customerservices@savapoint.com |
Alternatively, you can contact us via Skype during office hours (Mon-Fri 9:30am-5:00pm) using the button below:
Please note: you must have Skype installed on your PC to use this service.
Service Announcements »
For all Customer Service enquiries please email us at customerservices@savapoint.com.
Our Customer Service Advisors will endeavour to respond to your query as soon as possible.
However, if we have been unable to reply to your email within 72 hours or if your query is of a technical nature then please call one of our Customer Services Advisors for assistance on any of the following numbers:-
Tel:- 08700 240 650/1/2 (Between 9.30am to 5.00pm Monday to Friday)
We apologise for any delay or inconvenience caused to you and thank you for your patience in this matter.
Order Enquiries »
If you have recently placed an order with us you can view information on the status of that order by using the following form:
Frequently Asked Questions »
What do I do if I have a problem with the goods ?
In the first instance, please contact the numbers provided above remembering to have your PC specifications to hand. We will try and deal with your issue within 48 hours.
How are the goods delivered ?
If you order software or DVD's they packaged in dvd-box, plastic jewel cases or slip case but definitely in a way that it can be posted through your mail box, avoiding the need for you to stay in for special deliveries. Larger deliveries will be despatched by courier requiring signature.
What happens if I don't receive the order within 14 working days ?
In the unlikely event of the order being shipped but not delivered within 14 working days, please contact 08700 240 650 between 9.30am - 5.00pm, Monday to Friday. You will be asked to confirm non-delivery ( possibly in writing ) and then the re-order will be shipped to you by recorded mail.
I have a problem accessing the site or completing my details or get an enable cookies error?
- Your Browser settings are not correct
- If you are using Internet Explorer 5 or 6
- If you are using Internet Explorer 4
- If you are using Netscape
All active content sites on the internet require cookies to be enabled in your browser, cookies are enabled by default. They must have been disabled. There is no choice if you wish to use active sites - Cookies must be enabled
Go to the Tools Menu and choose Internet Options. Choose the SECURITY tab and change the level to Medium
Go to the View Menu and choose Internet Options. Choose the ADVANCED tab Look for COOKIES in the SECURITY section. Double click cookies and choose Always Accept Cookies
Go to the Edit Menu and choose Preferences. Click on Advanced and make sure there is a dot in the box beside 'Accept all Cookies'
All technical support contacts are at customerservices@savapoint.com.
What about Security ?
We use Barclaycard ePDQ, the World leader in secure online credit/debit card transactions. All credit card numbers are encrypted using at least 128-bit encryption. As well as this most credit/debit card companies provide cover against credit card fraud.
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